Frequently asked questions

No. CrystalAce is a social casino built purely for entertainment - chips have no real-world value and can never be cashed out, withdrawn, exchanged, or transferred. Winning chips is part of the fun; it is never winning money.

No. CrystalAce is a free-to-play social casino: slot-style games played with virtual chips, for entertainment only. Nothing of real-world value can be won, and you never risk money to play. You must be 18 or older to play.

No. Every account starts with a free 10,000-chip welcome gift, and you can top up for free every day from the daily wheel, hourly bonuses, missions, and gifts from friends. Buying chips is entirely optional and only speeds things up.

Chips are CrystalAce's virtual play currency - the token you stake on every spin. They have no real-world value and cannot be cashed out, withdrawn, exchanged, or transferred; they exist only to play games inside the app.

10,000 chips land in your balance as soon as you confirm your email, plus a daily wheel spin and an hourly bonus from your first day.

Yes. Chip packages are available at the prices shown at checkout, in USD or EUR, and are delivered to your account immediately after payment. Buying chips is always optional - it only speeds things up, never required.

No. Purchases never change your odds. Every game pays out exactly the same way whether you're playing with a free chip or a purchased one - buying chips only means you have more of them to play with.

Refunds are limited: we can refund a purchase only while its chips are materially unused, for duplicate or erroneous charges, or where the law requires it - and a refund never exceeds what you actually paid for that purchase. Once chips from a purchase have been spent in play, that purchase is final. See our Refund Policy for the full rules, including the note on the EU 14-day withdrawal right.

Yes. Create a free account with an email and password (or Google, where enabled) in a few seconds - no credit card or payment details are ever required to sign up.

Select “Forgot password?” on the login screen and enter your account email. We'll send a link to set a new one; it expires in an hour.

Email us at support@crystal-ace.app from your account address and ask us to delete it. You can delete your account at any time; chip balances lapse on deletion and are not compensated, since chips have no monetary value.

No. One account per person. Automation, account sharing or selling, and chip trading between accounts are against the rules that keep the game fair for everyone.

There's no search - share your friend code from the Friends tab, or enter a friend's code to send them a request. Once they accept, you'll see each other's level and can start sending daily gifts.

Once a day you can send each friend a free 500 chips - it costs you nothing to send, and earns you 50 chips of your own once they collect it. You can collect what your friends have sent you the same way.

No. The only way chips move between accounts is the daily friend gift described above - a fixed, house-funded amount, not a transfer. Free-form chip trading between accounts is against the rules.

No. Friends can see your display name and level, nothing about your purchases or spending. Purchase history is private to your account.

Yes. You must be at least 18 years old to use CrystalAce. It's your responsibility to make sure playing is lawful where you live.

It can. Chip games are still designed to be engaging, and that's worth taking seriously even when nothing of value is at stake. If play stops feeling fun, that's a good reason to take a break - nothing in the app requires you to keep going, and buying chips is never necessary to keep playing.

There's nothing to cancel - just close the app. If you'd like your account paused or deleted so you're not tempted to come back, email support@crystal-ace.app and we'll take care of it.

CrystalAce is entertainment-only and no money is ever at stake, but healthy play habits still matter. Free, confidential support is available from organisations like GamCare (gamcare.org.uk) and the National Council on Problem Gambling (ncpgambling.org) if you'd like to talk to someone.